SHIPPING POLICY

Last Updated: September 2, 2026

At KGM BRAND, we are committed to providing a smooth, reliable and efficient shipping experience. This Shipping Policy explains our order processing, delivery timelines, shipping charges including Cash on Delivery, cancellations, address changes and other shipping-related terms.

1. SHIPPING LOCATIONS

We ship orders across India and to selected international destinations.

International Orders: International shipping charges are additional and vary depending on the destination, product weight and shipping method. Charges will be displayed at checkout. International customers are responsible for applicable customs duties, import taxes, VAT, or other charges imposed by the destination country.

2. ORDER PROCESSING & DELIVERY TIMELINE

A) Domestic Orders – India

• Unstitched Products: Generally delivered within 7-10 working days in major metro cities and 8-10 working days for other locations.
• Stitched Products: Require an additional 3-4 working days for stitching and processing over and above the standard delivery timeline.

The delivery timeline starts from the date the order is confirmed and successfully processed.

B) International Orders
International orders require additional processing and transit time depending on the destination country, product, and shipping method. Estimated timelines will be displayed at checkout. Customs clearance and local regulations may affect delivery time.

All delivery timelines are estimates.

3. SHIPPING CHARGES

A) Domestic Prepaid Orders
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase. We often offer FREE prepaid shipping across India.

B) Cash on Delivery (COD) – India Only

Cash on Delivery is available on select products and for select serviceable PIN codes across India.

1. An additional Cash on Delivery handling charge of Rs. 200 + 18% GST (Total Rs. 236) will be applicable on all COD orders. This charge is non-refundable and will be displayed at checkout.
2. COD orders may require a telephonic confirmation. If we are unable to confirm the order, it may be cancelled.
3. For certain high-value orders, we may request a partial advance payment to confirm the COD order.
4. At the time of delivery, please pay the full order amount including the COD charge to the courier partner in cash. Please check the package before payment.
5. COD is not available for International orders and for orders outside of our courier partner’s COD serviceable area.

C) International Orders
International shipping charges vary based on destination country, product weight/dimensions, shipping method and courier service. The applicable charge will be displayed at checkout.

4. SHIPPING CARRIERS

We work with reliable courier and logistics partners including DHL, UPS, FedEx, Aramex, DTDC, Delhivery, Blue Dart and other trusted partners. The courier partner is allocated based on destination, product type and serviceability.

5. ORDER TRACKING

Once your order is shipped, you will receive tracking information via Email / WhatsApp / SMS where available. You can track your shipment using the tracking link provided.

6. DELAYS IN DELIVERY

Delivery timelines are estimates and may be affected by circumstances beyond our control, including severe weather, natural events, transportation disruptions, courier delays, strikes, customs clearance, government restrictions, or incorrect address information.

A delay caused by such circumstances does not automatically qualify an order for cancellation, refund or exchange. Any such request will be handled as per our Return & Refund Policy.

7. DELIVERY ATTEMPTS & ADDRESS

1. Our courier partners will make up to 2-3 reasonable delivery attempts.
2. Customers are responsible for providing an accurate and complete shipping address, PIN code, and phone number.
3. If delivery fails due to incorrect address, non-availability of recipient, or refusal to accept the parcel (including COD refusal), re-shipping charges including the COD charge will be applicable and will be borne by the customer.
4. Any request to change the shipping address must be communicated to us within 24 hours of placing the order at support@kgmbrand.in. We cannot modify the address after the order is processed or shipped.
5. To deliver to multiple addresses, please place separate orders for each address.

8. ORDER CANCELLATION

Cancellation requests can be submitted within 24 hours of placing the order. Once an order is processed, stitched, or shipped, cancellation is not possible. For COD orders, repeated cancellations or refusals to accept delivery may lead to blacklisting of COD facility for your account.

9. LOST OR DAMAGED SHIPMENTS

We ensure secure packaging and reliable shipping. If your shipment is lost in transit, please contact us with your Order ID and tracking details. We will investigate with the courier partner.

If a shipment is confirmed as lost, we will arrange a replacement or process a refund subject to product availability. For packages marked as ‘Delivered’ by the courier, we may require additional verification before processing any claim for non-receipt.

10. CUSTOMS & IMPORT DUTIES – INTERNATIONAL ORDERS

Customs duties, import taxes, VAT and brokerage fees are the responsibility of the customer unless explicitly stated otherwise at checkout. KGM BRAND is not responsible for delays caused by customs clearance.

11. CUSTOMER SUPPORT

For any questions regarding shipment, delivery status, COD availability or address changes, please contact us:

Email: support@kgmbrand.in / kgmbrand@gmail.com
Phone / WhatsApp: +91 7359847243
Office Address: SHOP 106-107, VINAYAK ARCED, Krishna Twp Rd, near Summer City Mall, Mota Varachha, Surat, Gujarat – 394101

12. POLICY UPDATES

KGM BRAND may update this Shipping Policy from time to time to reflect changes in our shipping process or courier services. Any updates will be posted on this page with a revised Last Updated date.