RETURN AND REFUND POLICY

At KGM BRAND, customer satisfaction is our priority. We offer a simple and transparent return and refund policy on eligible products. Please read the following policy carefully before placing your order.

RETURN POLICY – FOR ORDERS SHIPPED WITHIN INDIA

Thank you for purchasing from kgmbrand.in.

Eligible products can be returned within 48 hours (2 days) from the date of delivery, subject to the conditions mentioned below.

Return Eligibility

To be eligible for a return and refund:

• The return request must be raised within 48 hours of delivery.
• The product must be unused, unworn and in its original condition.
• All original tags, labels, packaging and accessories must be intact.
• The product must not be washed, altered, damaged or used.
• The product must be securely packed when returned.

Damaged, Defective or Incorrect Product

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery through our official WhatsApp number or email.

For verification, please provide:

• Order ID
• Clear photographs of the product
• Clear photographs of the packaging
• Unboxing video, if available
• Details of the issue

Our team will review the request and provide the appropriate resolution after verification.

Return Shipping

For returns due to change of mind, size preference or any reason not caused by KGM BRAND, the customer will be responsible for the return shipping charges.

The customer must securely pack and send the product to our warehouse in Surat.

For products that are received damaged, defective or incorrect, KGM BRAND will review the case and provide an appropriate resolution after verification.

Refund Processing

Once the returned product is received at our warehouse, it will be inspected.

After the return is approved:

• The refund will be processed within 3–5 business days.
• The refund will be issued to the original payment method, where applicable.
• Shipping charges, if applicable, may be non-refundable.
• The actual time for the refund to reflect in your bank account or payment method may vary depending on your bank or payment provider.

PRODUCTS NOT ELIGIBLE FOR RETURN OR EXCHANGE

The following products are not eligible for return or exchange:

• Products that have been used, washed, altered or damaged after delivery.
• Products without original tags, labels or packaging.
• Customized or personalized products.
• Products with custom stitching or alterations, including stitched blouses or customized lehengas.
• Made-to-order / pre-order products that are clearly identified as such on the product page.
• 100% Pure Silk Sarees and Dupattas, where specifically marked as non-returnable on the product page.
• Any product that does not meet the return conditions mentioned above.

MULTIPLE RETURNS

We reserve the right to review frequent or excessive return requests from the same customer.

This provision is intended to prevent misuse of the return policy. Any applicable restriction will be communicated to the customer.

CANCELLATION POLICY

Orders can be cancelled only before they are processed for dispatch.

Once an order has been processed or shipped, it cannot be cancelled or modified.

To request cancellation, please contact us as soon as possible after placing your order.

SHIPPING POLICY – INTERNATIONAL ORDERS

We ship international orders to selected countries including the USA, UK, Canada and other eligible destinations.

• International shipping rates vary depending on the destination, product and package weight.
• Applicable shipping charges will be displayed during checkout.
• International orders may be shipped through logistics partners such as DHL, UPS, FedEx or Aramex.
• International orders generally require 15–20 working days for processing and dispatch.
• Custom stitching orders may require an additional 5–7 working days for processing.

Customs & Import Duties

Any customs duties, import taxes, VAT, local taxes or other charges imposed by the destination country are the responsibility of the customer.

INTERNATIONAL RETURN POLICY

International customers may request a return within 48 hours of delivery, subject to the eligibility conditions mentioned in this policy.

To request an international return:

• Contact us by email within 48 hours of delivery.
• Provide your Order ID and details of the return request.
• The product must be unused and in its original condition.
• The customer is responsible for securely shipping the product back to our warehouse in Surat.
• Return shipping charges are the responsibility of the customer.

Once the returned product is received and successfully inspected, an eligible refund will be processed.

For international returns, applicable shipping charges and other non-refundable charges, where applicable, may be deducted from the refund amount.

HOW LONG DOES A REFUND TAKE?

Once we receive your returned product, our team will inspect it.

After the return is approved, the refund will generally be processed within 3–5 business days.

For refunds to the original payment method, the actual time for the amount to appear in your account may vary depending on your bank or payment provider.

HOW TO REQUEST A RETURN?

To request a return, please contact us through our official customer support channels within 48 hours of delivery.

Please include:

• Order ID
• Customer name
• Contact number
• Reason for return
• Required photos/videos, where applicable

Return requests submitted after the applicable return period may not be accepted.

KGM BRAND CONTACT DETAILS

Office:
SHOP 106-107, VINAYAK ARCED, Krishna Twp Rd, near Summer City Mall, Krishna Park Twp, Mota Varachha, Surat, Shiv Nagar, Gujarat – 394101

Email: kgmbrand@gmail.com    support@kgmbrand.in

Phone / WhatsApp: +91 7359847243

IMPORTANT

KGM BRAND reserves the right to inspect returned products and determine return eligibility based on the conditions stated in this policy.

All return and refund requests are subject to verification and the terms mentioned above.

Any disputes shall be subject to the applicable laws and jurisdiction of Surat, Gujarat, India.